Customer Service

Naish USA

Phone: 509-493-0043
Skype: naish.usa
Hours: 9-5 PST E:

Customer Service

Naish USA


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Naish warrants its products to be free from major defects in material or workmanship to the original purchaser for a period of ninety (90) days from the date of purchase. This warranty is subject to the following limitations:

The warranty is valid only when the product is registered in the warranty section of or within (7) days of purchase.

The warranty is valid only when this product is used for normal recreational activities, and does not cover products used in rental or teaching operations.

Naish will make a final warranty determination, which may require inspection and/or photos of the equipment, which clearly show the defect(s). If nessessary, this information must be sent to the Naish Distributor in your country, postage prepaid. Product can be returned only if a return authorization number (RAN) is given in advance by the Naish Distributor. The RAN number must be clearly labeled on the outside of the package, or it will be refused.

If a product is deemed to be defective by Naish, the warranty covers the repair or replacement of the defective product only. Naish will not be responsible for any costs, losses, or damages incurred as a result of loss of use of this product.

This warranty does not cover damage caused by misuse, abuse, neglect, or normal wear and tear including, but not limited to, punctures, rigging with other than Naish components, damage due to excessive sun exposure, or damage due to over inflation of the bladders, damage caused by improper handeling and storage, damage caused by use in waves or shore break, and damage caused by crashing the kite at high speed or damage caused by anything other than defects in material and workmanship.

This warranty is void if any unauthorized repair, change or modification has been made to any part of the equipment. The warranty for any repair or replacement equipment is good from the date of the original purchase only.

The original purchase receipt must accompany all warranty claims. The name of the retailer and date of purchase must be clear and legible. There are no warranties, which extend beyond the warranty specified herein.

To Submit warranty claims please contact your retailer or email claims to if you have purchased your kites with in the United States, Canada, or the Carribean.